Microsoft Office Outlook questions & answers

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Question by Guest #43636441
343 views
December 9, 2016

I have a Microsoft Office Outlook 2007 in my PC, but it is not working properly. Outlook displays again and again the dialog box for password. I can't receive or send mail.

Stephen Prastman
Answer by Stephen Prastman

If Outlook displays the same dialog window related to password input, then you have to use your favorite browser to log-in on the web interface. Most likely the account is locked due to multiple wrong passwords entered. Once you log-in on the browser interface, the account should be unlocked. For the record, change your password while you're logged on the interface.


Use the following website to log in with your account credentials: https://outlook.live.com/owa/?authRedirect=true

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Question by Bob G
347 views
June 27, 2016

Does Network Solutions have a plug-in which works with Outlook 2013? Specifically, I want to be able to synchronize my Outlook calendar with the Network Solutions email account.

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Answer by Sean Hill

No, there is no plug-in for 2013. According to various information on the web, you can install the plug-in for the following versions of Outlook: Outlook 2003, 2007, or 2010. They also have a page on the official website where it's specified the supported versions, but 2013 doesn't appear to be one of them.


However, if you know how to configure it for 2010, then the procedure might look the same for 2013 as well.


Use the following website to access the content: http://www.networksolutions.com/support/get-the-outlook-plug-in-now/

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Question by evan_banks3
241 views
November 18, 2015

I recently had a server crash which contained both files and Exchange email data. The backup was able to recover the exchange databases and I was able to extract all user data except one mail box which has emails with attachments but no content in the body of the email. Esutil is reporting that the .edb file is in a dirty state. Is there a repair tool that can correct the database that’s currently in a dirty state? The Exchange version is Exchange 2003 with Service Pack 2 installed. Any help would be greatly appreciated.

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Answer by Sean Hill

According to the information presented on the TechNet website, you will have to use the ESUTIL tool available with the installation of Microsoft Exchange. Luckily, there is a page with all the details on how to configure and run the tool. use the link posted below to obtain the details and the launching parameters for the ESUTIL package.


TechNet website: https://technet.microsoft.com/en-us/library/aa997215(v=exchg.65).aspx

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Question by VidDol
2K views
April 12, 2015

I have an account that normally works with my Outlook 360 account. All of a sudden I started getting the attached error message whenever I try to send an email. I went into Outlook Account Settings to confirm that the password hadn't been changed or corrupted, and when I hit "OK" the email goes through just fine. So my settings seem OK. What is causing this and what can I do to fix it?

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Answer by Julia Bocchetta

There are a few causes to this issue and most of them are related to:

  • client configuration (settings, ports, password, firewall)
  • exceeded quota for the email (Many email services only allow a certain file size that can be sent. You should check the size of the attachment)
  • account block (Even if the email works fine, contact the system administrator or get in touch with support for the email service where you have an account)

I also advise checking the latest settings for the email service you're using. Many people forget to update the settings for security, ports, passwords, etc.


Also use the official Outlook Fix Issues page to overcome this error: https://support.office.com/en-gb/article/Fix-Outlook-Problems-b3e740b9-171d-4179-bcd1-e279a363fa75

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Answer by Pete Clapp

Most likely you are facing a trojan or rootkit infection. These two options provide attacker ways to obtain access to the system's password and applications. Please use GMER to remove rootkits and Malwarebytes AntiMalware to remove any trojans.


Perform a scan with GMER and if the scanner finds something and mark it red, delete it. This applies to Malwarebytes also.

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Question by JohnLS12
809 views
August 28, 2015

Does anyone know the way to convert an OST file into a PST File in Outlook 2013? Any help or guidance would be appreciated.

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Answer by Sean Hill

There is no way that you can convert an OST file into a PST file in Microsoft Outlook 2013. The only available options are to use the third party software to convert the files. Try the application OST to PST Converter which can also recover damaged or inaccessible .OST files databases including all mailboxes items.


Simply convert OST to PST by following these easy and simple steps:

  • Open and browse Old OST files
  • Scan OST data
  • Recover inaccessible OST files mailbox
  • Import and Convert OST to PST, EML and MSG file format instantly.
  • Easily Convert Old OST file to PST file format.You can import from
    Outlook 2013/2010/2007/2003/2000.

Note: The application has support for all editions of MS Exchange server.
5.0/5.5/2010/2007/2003

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Question by holly14wood14
721 views
August 16, 2015

User was running Windows 7, with Outlook 2007, 20 GB PST. User has two email accounts, 1 may be an IMAP, 1 may be POP, or both can be POP (I'll check if necessary). No Exchange accounts. Outlook wouldn't start, so I used SCANPST to repair (took hours, of course). Outlook ran slowly, but now is getting stuck again. Ran Windows 7 error checking, with "Scan For and attempt recovery of bad sectors".


My thought was to:

  • Restart with startup items turned off.
  • Upgrade to Office 2013
  • See if Outlook will open the PST
  • Run SCANPST again
  • Does SCANPST compact the PST ?
  • Should I compact after running SCANPST ?
  • If I get Outlook Running, should I move old messages to separate PST files, a year at a time?
  • Any 3rd party repair tools that I can use?
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Answer by Sean Hill

I would follow the same procedure you have mentioned above, only that before doing that, I would create a safety backup of the email database. This is needed to ensure that the new version of Office 13 won't corrupt it even more. After backing it up, use the procedure you have posted. I don't recommend using a 3rd party application because they're very expensive and there is a big chance it won't work at all.

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Question by Pieter-JanVink
688 views
August 17, 2015

Is there any possibility to get a working access to the account of Microsoft Office Outlook 2010 if you lost the user password? There is a password of the administrator but if I change this password, there is a dumping of the password in Outlook. I am using Windows Server 2008 OS.

Stephen Prastman
Answer by Stephen Prastman

Microsoft Office Outlook 2010 is a POP3/IMAP client which means it doesn't have the possibility of recovering the password for the email attached. You will have to access the website of the email service that you use and then access the Forgot password? option to retrieve the password. Once you have the password, open Outlook and then go to Accounts. Input the password and the email should work correctly again.

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Question by smichael
483 views
April 17, 2015

I need to do a "Detect and Repair" in Outlook 2003. Is there a way to do it from the Command Line? I know it can be done from the Help file menu but that is not a plausible option.


Or I need to figure out how to get rid of this error when I open Outlook 2003:


C:\Documents and Settings\username\Application
Data\Microsoft\AddIns\outlvba.dll is not a valid Office Add-in


The error appeared after I've removed Office.


I uninstalled Office 2000 from my workstations and it appears to be causing problem with Outlook 2003. If I do a detect and repair it seems to fix it, but I can't seem to script for it. I noticed that if I run the outls11.msi in the Outlook 2003 setup CD it will ask me this as one of the options but I'm unable to make it happen automatically.

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Answer by Sean Hill

To remove the DLL file, go to Outlook -> File -> Options -> Add-ins and try removing the add-in from that location. There is also a Microsoft Support entry that you can use to get rid of the add-in using multiple ways.


Microsoft Support: https://support2.microsoft.com/default.aspx?scid=kb;en-us;235009


Secondly, go to Start > Run > regedit and navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Microsoft.VbaAddinForOutlook.1
Make sure you backup first, then delete it. Use Detect and Repair and Outlook will fix the error.


Thirdly, make sure you have only one entry of the DLL file in the following location: Help -> About Microsoft Outlook -> System Information -> Office 2003 Applications -> Microsoft Office Outlook 2003 -> COM Add-ins.

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Question by Guest
455 views
April 20, 2013
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Answer by Pete Clapp

The SMTP port is configured on the service you want to use. Please check your local firewall or ask your administrator regarding this issue. If you're not part of a domain, you can exclude the administrator. Also, make sure to configure Outlook for the settings of the service you want to use.

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